Tech Support

Please fill out THIS BRIEF FORM so I can assist you in solving any technological issue regrading your experience with the store!

COMMON TROUBLESHOOTING SOLUTIONS:

1. If you're having trouble checking out from the store, try a different device or browser
2. If you have not received your files immediately after purchase: A. check your email spam folder B. Make sure you entered your email address correctly
3. If you are using a school email address, try a personal email address (school email accounts are held under tighter security, sometimes not letting emails come through)
4. .MOV files can can be with most of the popular media players (go to "File" > "Open With" and then scan for the media players you have on your device - I view them using QuickTime Player)
5. If a video file shows up as "CRDOWNLOAD", that simply means the file has not finished downloading yet. Allow more time for it to finish downloading, or try downloading again (if it was interrupted during the download before completion)

PayPal payments can be declined for various reasons. Some common reasons include:

1. Your payment was declined by your bank or card issuer.
2. Your card details are wrong or outdated.
3. Your PayPal account is limited or unsecure.
4. You haven’t confirmed the email address associated with PayPal, your bank account or your card.

If your purchase is not going through, please consider the above and then try to purchase again on a different browser and/or on a different device.